Privacy Policy

Last Updated: 2/14/2026

This Privacy Policy explains how Bones N’ Biscuits (“we,” “our,” or “us”) collects, uses, and protects information obtained through our website (“Site”) and through other communications with our business. By using this Site, you agree to the terms outlined in this policy.

This policy applies to information collected through our website, contact forms, email, phone calls, text messages, and in-person interactions. It does not apply to information collected by third parties operating independently of Bones N’ Biscuits.

Our Commitment to Your Privacy

We respect your privacy and take reasonable steps to protect any personal information you choose to share with us. We do not collect personally identifiable information unless you voluntarily provide it.

By submitting personal information through our Site or through direct communication, you consent to the practices described in this policy.

Information We Collect

Information Collected Automatically

When you visit our Site, certain non-identifiable information may be collected automatically, including your visit date and time, browser type and operating system, referring website, pages viewed, IP address, and technical performance data.

This information is used to understand how visitors use our Site and to improve functionality. It is not linked to your personal identity.

Information You Provide Voluntarily

You may choose to provide personal information when you fill out a contact form, join a waitlist, apply for employment, request information about services, or communicate with us by phone, email, or text.

This may include your name, email address, phone number, address, information about your dog, and any details you include in your message. Providing this information is completely voluntary.

How We Use Your Information

We may use your information to respond to questions or service requests, schedule daycare, boarding, or spa services, communicate about appointments or policies, improve our website and services, send occasional updates or promotions, and protect our business, customers, and website security.

We use your information only as described at the time it is collected or as outlined in this policy.

Sharing of Information

We do not sell or rent your personal information.

We may share information with service providers who help operate our business, when required by law or legal process, to protect our rights, safety, or property, or as part of a business transfer or reorganization. Non-identifiable website data may be shared for analytics or operational purposes.

Email Communications

If you contact us by email, we may keep your message and contact details as long as necessary to respond and maintain business records.

Please note that email is not always a secure method of communication. Avoid sending sensitive personal information by email.

SMS/Text Message Communications

If you provide your mobile number and opt into text communications, you agree to receive messages from Bones N’ Biscuits for service updates, reminders, or promotions. Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying STOP to any message. After opting out, you will no longer receive promotional messages, though you may still receive messages related to active services or transactions. We do not share your mobile number with third parties for marketing purposes without your consent.

Cookies and Tracking

Our Site may use cookies to remember user preferences, improve site functionality, and analyze traffic and usage patterns. Cookies do not contain personal information by themselves, but they may be linked to information you provide.

You can adjust your browser settings to refuse or limit cookies if you prefer.

Links to Other Websites

Our Site may contain links to external websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies before sharing personal information.

Accessing or Updating Your Information

If you would like to update, correct, or request deletion of your personal information, please contact us using the details below. We will make reasonable efforts to respond to your request in a timely manner.

Data Retention

We keep personal information only as long as necessary to provide requested services, maintain business records, and comply with legal requirements. When information is no longer needed, it is securely deleted or destroyed.

Security

We use reasonable administrative and technical measures to protect your information. However, no internet transmission or storage method is completely secure, and we cannot guarantee absolute security. You provide information at your own risk.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes are posted indicates acceptance of the updated policy.

Contact Information

Bones N’ Biscuits
82 Litchfield Road
Hallowell, ME 04347

Phone: (207) 383-2663
Email: info@bonesnbiscuits.com